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Money Back Guarantee Terms & Conditions

At Pet Outlet, we stand by our products. If for any reason you are not happy with your purchase, we will provide you with a full refund, no questions asked.

As long as your order was placed within the last 60 days, simply send your product back to the following address:

Pet Outlet
PO Box 777
Helensvale QLD 4212
Australia

Be sure to include a copy of your invoice/receipt. Alternatively you may include a note with the following information:

  • Order number
  • Full name
  • Email address
  • Reason for return (money back guarantee)

Before claiming a refund, please keep in mind that results may take 2-4 weeks to be seen. We recommend allowing at least 4 weeks before deciding if the product is a suitable fit for your dog.

Please note that we accept no liability for return shipping costs for products returned under our 100% money back guarantee. We also do not provide refunds on products which have previously been replaced due to a fault as this falls under our general returns policy. 

If your product is faulty, you may be entitled to a replacement or refund beyond this 60 day period. Please contact support@petoutlet.com.au for more information. Faulty items are covered under our general returns policy.