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Money Back Guarantee Terms & Conditions

At Pet Outlet, we stand by our products. If for any reason you are not happy with your purchase, we will provide you with a full refund of your product purchase, no questions asked.

As long as your order was placed within the last 60 days, simply send us an email advising you would like to return your product under the Money Back Guarantee offer.

When returning your product, be sure to include a copy of your invoice/receipt. Alternatively you may include a note with the following information:

  • Order number
  • Full name
  • Email address
  • Reason for return (money back guarantee)

Before claiming a refund, please keep in mind that results may take 2-4 weeks to be seen. We recommend allowing at least 4 weeks before deciding if the product is a suitable fit for your dog.

Please note that we accept no liability for return shipping costs for products returned under our 100% money back guarantee. We do not refund shipping costs that we incurred unless the item was faulty. We also do not provide refunds on products which have previously been replaced due to a fault as this falls under our general returns policy. 

If your product is faulty, you may be entitled to a replacement or refund beyond this 60 day period. Please contact support@petoutlet.com.au for more information. Faulty items are covered under our general returns policy.